PACT (People, Activities, Context, Technology) is a thinking framework that can assist in designing a human-centered system. To conduct a PACT analysis for TransJakarta users, you can visit https://transjakarta.co.di/ or use the TransJakarta mobile apps. You can make assumptions about the problems that can be solved using the TransJakarta application, such as users looking for TransJakarta schedules, users topping up e-money for TransJakarta payments, or other issues. The PACT framework helps ensure that the system is designed with the user's needs in mind.